Always friendly and honest service. The automotive mechanics are the best around. Comprehensive car care always at Tower.
Great people, great service, always helpful and look for ways to save you money.
Good people! Honest, thorough and friendly.
Really appreciate the great care Tower Auto just gave my college aged daughter. Honest and trustworthy! Thanks again for the incredible service!
I was out of town in Dawsonville and I brought my car in on a Saturday because it was idling oddly and felt like it might die. The owner of Tower Automotive told me they couldn't work on the car until Monday but I could drive around in their free rental for the weekend which was very nice. However I did not have a good experience with this company. Tower called me on Monday to tell me that I had an oil leak and there was oil on my spark plugs and that I needed to get all my spark plugs replaced including the wiring and also needed an induction service and to have the throttle body cleaned for a cost of $850. I just felt like this was a lot of work to be done on my car and I called my local automotive shop in my hometown to discuss the situation with them. They asked me if Tower Auto told me where the leak was coming from I said no. They said well it doesn't make sense to repair the damage if they don't fix the problem which I agreed with. My shop told me that they knew of a fix for this and they instructed me to tell Tower Automotive to only replace the spark plug which would get me home safely and then they would be able to replace the cover which they felt was causing the leak. I spoke with the owner at Tower Automotive and I clearly told him to only replace the spark plug which he told me would cost $150. We talked at length about this and he told me my car would be ready on Tuesday. I figured that the high cost for the spark plug was okay because he was ultimately charging me for my free car rental. On Tuesday his wife called me and told me my car was ready. I asked her how much it would be and she told me $850. I was shocked and she told me that she would have Brent call me. I told Brent I never authorized having all that work done on my car. I told him that in all my years having verbal agreements with Automotive repair shops I have never had a misunderstanding. I feel that I was very clear with him. He raised his voice to me and was clearly not very happy with me accusing him of being unethical. I told him he can either take everything out of my car or I would pay him $500 for the unauthorized work which he agreed to but was not happy about. I just wanted to get my car out of the shop so that's why I paid. I do not recommend using the shop and if you do I would get the work in writing instead of having a verbal agreement with them over the phone.
Tower Auto Repair is a US Car Repair based in Dawsonville, Georgia. Tower Auto Repair is located at 6198 Hwy 53, Dawsonville, GA 30534, USA.
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